THE POSITION:

The Chief Learning Officer (CLO) is responsible for ensuring and maintaining the quality of the training program across multiple cities and ensuring the sustainability of expansion through empowering Program teams and creating revenue channels for the national office by leading training consulting projects and initiatives. The CLO will lead continual process improvement to keep i.c.stars leadership and technology curriculum and project-based learning up to date.

POSITION SUCCESS FACTORS:

  1. 80% of interns complete the program.
  2. Intern placement rate of 90% within 6 months of completing program.
  3. Training process is being adhered to and each city program is meeting KPI’s.

ESSENTIAL FUNCTIONS:

  • Procure and/or Design and Develop standard curriculum and custom program curriculum in the core i.c.stars curriculum component areas: Technology workshops; Leadership workshops; Business workshops; Corporate projects.
  • Develop and work with subject matter experts on new market driven curriculum to address employer needs.
  • Maintain performance data across cities from workshop grades, workshop satisfaction, performance reviews, mock interviews, and client feedback for advisory board; Compile monthly recruitment report for advisory board.
  • Provide delivery of train the trainers and onboarding curriculum, and monitor and troubleshoot the recruitment, assessment, and placement process. The CLO is responsible for staff training and oversight to improve the capacity of the training organization.

KEY RESPONSIBILITIES:

Curriculum Development:

  • Conduct annual evaluation with i.c.stars staff, employers, advisory board and alums through use of retrospectives, surveys and other feedback tools.
  • Develop train the trainer materials to coincide with new curriculum development.

Training Delivery and Facilitation

  • Train new program leaders on Executive Guest Speaker sessions (“High Tea”) and facilitate leadership coaching through debrief sessions.
  • Train the new program leaders on leading the daily morning and evening discussions (“Allskate”) and facilitate the resolution of issues as necessary.
  • Train the new program teams on client project meetings and how to facilitate the debrief sessions and to coordinate intern quantitative satisfaction feedback on program quality.
  • Work with program leadership to lead resident training workshops; manage Residents to the extent defined in individual Resident projects.
  • Train new staff on recruitment assessment scoring rubrics.
  • Train the trainers on how to deliver technology, leadership and business curriculum.
  • Conduct core leadership training for new cities/locations.
  • Conduct culture and aesthetics training for new cities/locations and new staff.

Recruitment and Enrollment

  • Work with local leadership teams to actively manage the applicant recruiting budget and process.
  • Provide management and oversight for the candidate assessment process.
    • Panel interview participation and grading
    • Recruit and train staff on Panel interview process and selection of candidates into each cycle
  • Provide management and oversight with community partner relations.
    • Scheduling Community Leaders as speakers for High Tea
    • Assess and evaluate partners for fit with objectives (recruitment sourcing and alumni volunteering opportunities)

Reporting

  • Maintain quarterly employer satisfaction and on the job performance reports to identify any issues that can be resolved by changes to the program.
  • Evaluate program city performance across cities and provide goals, KPI’s and metrics for improvement and celebration of program results.

Training Consulting

  • Work with exciting programs i.e. Cultural Competency consulting and help to develop new modules
  • Identify alums or residents to participate in trainings

Management

  • Supervise day-to-day operations of program leadership.
  • Participate in PMO/organizational management; assist COO/CEO in establishing strategic priorities
  • Overseeing Program expenses and assisting COO in yearly budget
  • Conduct weekly or bi-weekly check ins with program directors
  • Maintain records of program performance across cities
  • Coach program leaders on attendance policies and manage probation process

EXPECTED BEHAVIOR:

  • Represent i.c.stars vision, values and capability with passion and integrity
  • Create a culture of program service excellence
  • Continuous dedication to creating the Community Leaders for tomorrow

PERSONAL SKILLS/ATTRIBUTES:

  • Master’s degree and a minimum of 5 years of experience in classroom education at an undergraduate or high school level
  • Passion for educational design with an entrepreneurial spirit
  • Superior organizational skills and techniques with dedication to detail and experience managing multiple deadlines and competing needs
  • Exceptional written, oral, interpersonal and presentation skills
  • Superior management skills; ability to influence and engage direct and indirect reports and peers
  • Travel up to 10%

WORKING CONDITIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this summary amended at any time.

The Chief Learning Officer (CLO) is responsible for ensuring and maintaining the quality of the training program across multiple cities and ensuring the sustainability of expansion through empowering Program teams and creating revenue channels for the national office by leading training consulting projects and initiatives. The CLO will lead continual process improvement to keep i.c.stars leadership and technology curriculum and project-based learning up to date.